Privacy Policy

Last updated: July 2026

LoanLucid ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services at loanlucid.com.

1. Information We Collect

We collect the following types of information:

• Account information: Name and email address when you create an account
• Payment information: Payments are processed by Stripe. We do not store your credit card number, expiration date, or CVV on our servers
• Usage data: How you interact with our tools, including which tools you use and how often
• Document content: Text or documents you paste or upload into our tools for analysis. This content is sent to our AI provider (Anthropic) for processing and is not permanently stored by LoanLucid
• Device information: Browser type, IP address, and device type for security and analytics purposes

2. How We Use Your Information

We use your information to:

• Provide and improve our mortgage education tools
• Process payments and manage your subscription
• Send important account and service updates
• Respond to your questions and support requests
• Monitor for fraud and ensure platform security
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We share your information only with:

• Anthropic: Your document and question content is sent to Anthropic's API to generate AI responses. Anthropic's privacy policy governs their use of this data
• Stripe: Payment processing. Stripe's privacy policy governs their handling of payment information
• Vercel: Our hosting provider processes web traffic on our behalf
• Legal authorities: When required by law or to protect our rights

4. Data Storage and Security

Your account information is stored securely in your browser's local storage. Documents and text you submit for analysis are transmitted securely over HTTPS and are not permanently stored on our servers after processing. We implement industry-standard security measures to protect your data.

5. Cookies

We use minimal cookies necessary to operate our service, including session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect some functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@loanlucid.com

7. Children's Privacy

LoanLucid is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. Your continued use of LoanLucid after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: privacy@loanlucid.com
• Website: loanlucid.com